To find a suitable partner for you requires collecting personal data to process and use. As a reputable dating service we at ELITESINGLES place a great emphasis on the responsible use and protection of your data. Therefore, we have established a comprehensive system of technical and organisational measures that provide maximum data security:
- For example, all the data that you send to us after registration or Login (e.g. contact information, profile information, payment information when ordering a paid membership) is SSL-encrypted (Secure Socket Layer)
- Firewalls protect the information from unauthorised access
- Access to your information is granted only to a few selected and properly trained personnel and only in certain cases (see also point 2 data security and encryption in this document)
Since the contact with other ELITESINGLES users is always made via a private messaging system, at no point will your personal contact details such as email address or full name be transmitted. So only you can decide for yourself if and when you provide such information to your ELITESINGLES contacts. For this, we advise you to heed our guide to safe dating on the Internet
1. The protection of your personal information at ELITESINGLES
The website is operated by Spark Networks Services GmbH, Kohlfurter strasse 41/43, 10999 Berlin. It is the responsible entity for the purposes of the Data Protection Act of Germany.
ELITESINGLES is a reputable internet site that helps you to find the right partner for you. The protection of your personal information is very important to us. We comply with the strict regulations of the German and European data protection law.
The Federal Data Protection Act (BDSG) and the Telemedia Act (TMG) have the protection of personal data as the subject matter. This includes data assigned to your person (e.g. name or email address). Information that cannot be assigned or can only be assigned with disproportionate investment of time, cost and labor to a specific or identifiable person, being excluded as anonymous data (see § 3 para 6 BDSG).
To operate the offer of ELITESINGLES, personal data are collected, processed or utilised ("used"). In accordance with statutory requirements, we can, for the purposes of advertising, market research and to improve our services further analyse user profiles under a pseudonym, but only if you have not made use of your legal right to object to this use of your data at any time.
In the following we would like to explain in more detail how we ensure the protection of your personal data and what data will be used in what way if you decide to use ELITESINGLES.
If you have questions or concerns on this, our customer service is at your disposal at any time. You can reach our customer service at:
Spark Networks Services GmbH,
Kohlfurter strasse 41/43
2. Data security and protection
All information you submit at registration or login to us (e.g. contact information, profile information, payment information when ordering a paid membership) is encrypted. This encryption protects the confidentiality of data exchange between you and our web server, and helps to prevent misuse of data, e.g. by interception.
The encryption technique we use SSL (Secure Socket Layer). It is an accepted and widely used technology. In view of our databases all technical precautions have been taken to save your data in a secure environment. Access to your information is limited to only a few selected employees and will be granted only for purposes of quality control and review of complaints and for thwarting fraud
3. Collection, processing and use of data at ELITESINGLES
ELITESINGLES is a serious matchmaking service on the internet that brings people together who are looking for a long-lasting relationship via a scientifically-based matching method. To provide this service, we collect, process and use a range of personal information. In many cases, data are only used in pseudonym form or anonymously. A more detailed description on this topic can be found below.
I. Without Registration
When you visit the public pages of ELITESINGLES that are accessible without registration, we need and we collect no personal information from you. When you visit our website, we store data by default, but without reference to:
a) IP address (Internet Protocol address) of the accessing computer
b) The website from which you visit us (referrer)
c) The sites that you visit from our
d) The date and time of your visit
e) The type of browser settings
f) Operating System
This data is used by us for statistical purposes without reference to individuals.
II. With Registration
If you want to use the services of ELITESINGLES described in detail in the ELITESINGLES Terms and Conditions, we need some personal information from you in order to provide the desired service.
We only use the personal data that you actively provide us (e.g. contact information for the registration, profile information or photos). In many cases, you can decide which data and information you reveal about yourself in the context of profiling and / or search. Data that are strictly necessary for the provision of the contract are always marked separately as required (e.g. email address) so that you know what data you need to enter for the use of the service and what you can do without.
For more detailed information please see below. To learn more about the exact procedure and the method of matchmaking, please note our detailed information in the ELITESINGLES Help page.
With the free registration you will be prompted to provide the following details without which a registration cannot be completed:
b) Gender of the partner you are seeking
c) Email address
Our scientific personality test follows after registration. First, we ask for the following information to identify suitable partners:
b) Date of birth
d) Marital Status
During the personality test you will be asked to answer a series of personal questions (eg. partner preferences, personal characteristics and desired traits in a partner). Information such as ethnicity or religion is called sensitive personal data, which is subject to increased legal protection and protected by us with increased technological care. Without your consent, this information may not be divulged. We collect this data and other profile information (eg. interests and preferences), because they are the basis of our matching service and the basis of your ELITESINGLES profile. Direct contact information (eg. e-mail address, postal code) does not appear on the profile and is therefore not visible to other members.
If you purchase an ELITESINGLES Paid Membership, the following data is collected during the payment process:
a) First and Last Name
b) Bank account details or credit card information
c) Home address
Your payment data is processed by our payment service provider Adyen GmbH, Hackescher Markt 4, 10178 Berlin, Germany ("Adyen"). To facilitate payment processing your payment information is stored and made available when making further orders of premium memberships. The payment data is available only after the initial payment is completed, and is shown shortened for your protection. Of course you can add new payment methods for checkout. For questions or concerns, and to enforce the Clause 5 rights listed, please call the number below Clause 5. The provided EliteSingles contact information.
To log in on ELITESINGLES you use your specified e-mail address and your chosen password. During every visit to the ELITESINGLES service, utilisation data is forwarded by your Internet browser and stored in log files called Server Log Files. This data contains:
a) IP address (Internet Protocol address) of the accessing computer
b) User ID on the ELITESINGLES platform
c) Name of the page
d) Date and time of access
e) The referrer URL from which you came to the requested page
f) Amount of data transferred
g) Status indication whether download was successful
h) Session Cookies
i) Session identification number
This data is evaluated anonymously by us for statistical purposes.
The use of personal data for the provision of the ELITESINGLES service
The collection of personal data at ELITESINGLES is done principally with the aim of giving the customer a safe, smooth, efficient, and personal experience when using the ELITESINGLES service. The data is therefore used to provide the services requested and desired by the customer. However, they also serve to detect and investigate potentially prohibited or illegal activities, and for the enforcement of the Terms and Conditions of the contract.
In the following, the use of personal data is described in more detail:
a) Other members can see your profile information and entries on the ELITESINGLES page. Premium and Premium members can also see the photos you upload on ELITESINGLES.
b) Your profile - and thus your profile information and uploaded photos - is suggested to other members as part of our matching method. The matching can be switched off in your account. When switched off, your profile will not be suggested to any other members and at the same time you do not get any partner suggestions.
c) Other members can see when you visit their profile page. Conversely, you can also see which members have visited your profile. This is an essential element of the contact between members. In general it is an important part of the services of social networking sites, and thus the service of ELITESINGLES. Therefore, this cannot be turned off via the user account.
d) Other members can send you messages. However, at no point does ELITESINGLES give out your e-mail address. Messages are only sent through your ELITESINGLES mailbox. You can always "block" undesirables if you want to make it so they can no longer contact you.
e) ELITESINGLES sends various notifications via email to every registered user.
- i. In the context of customer relationship and customer service messages we will inform you if, for example, other members have visited your profile, you have been sent a message, been smiled at or if there are new members that fit your search criteria. You can always disable these service messages on your user account under message options.
- ii. We also send you information and special offers pertaining to ELITESINGLES, such as tips and useful information about the partner search, surveys and special offers for your ELITESINGLES membership. You can disable the ELITESINGLES info and special offers messages with your user account under message options.
- iii. Information messages pertaining to the service, such as the confirmation of customer service and information on the release of images and texts, and on the conclusion of a paid membership, in the form of contract documents, payment processing information, etc., are part of our service and therefore cannot be cancelled.
- iv. We would also like to inform you via e-mail about ELITESINGLES Partner offers and events. To protect you and ELITESINGLES from abuse, we introduced the"double opt-in" procedure, i.e. you only receive the newsletter, if you have ordered it by e-mail or in your user account and confirmed your email address. You can unsubscribe at any time by deactivating this either in the message options, or by following the unsubscribe process in the newsletter.
- v. If you change your message options, it can take up to 48 hours before it is activated. Nevertheless, depending on the message options, the cancellation is still successful, and after this period you will receive no additional messages from us.
- vi. We hereby notify you that we carry out statistical analysis on opening and viewing behavior of our emails. This is done with the help of small graphics that are embedded in the messages (called pixels). If you do not wish to have your viewing behavior analysed, you can disable graphics by default in your email client. For more information, please see instructions offered in your email client, i.e. Microsoft Outlook or Mozilla Thunderbird. Once images are deactived, the messages are not displayed in full, and message functionality may be limited.
f) ELITESINGLES sets a filter to protect users from unsolicited mail. For example, automatic filters prevent the sending of messages with certain pay numbers or certain inappropriate keywords.
a) Under the photos and entries of other profiles there is a “Like" button that can be clicked. With the "Like" function, you can express that you like statements or pictures in the profile of another member with one click. As a consequence, the other member is notified. In your own profile you can see how many members like a particular text field or photo of you. You can also see which members have clicked "Like" on a certain profile element.
b) “Message Read”: Premium members can use this function to detect whether their messages have been clicked on by the recipient. When a message is clicked by the recipient, the sender gets a message about the time it was accessed. You can disable this feature allows in the user account.
c) Import photos from Facebook: If you have a user profile on Facebook, you can transfer photos from this profile to your ELITESINGLES profile. To do this you must click on the appropriately labeled button to connect to Facebook and log in there with your Facebook user data. After successful login a window will appear were all your Facebook user account pictures are stored. You can select up to 24 photos and import them into your ELITESINGLES profile.
d) Personality Profile: In order to find suitable partners among other ELITESINGLES members, an individual personality profile is created for each ELITESINGLES member using the answers given in the ELITESINGLES personality test. You can find this personality profile in your profile as a separate menu item. It can be seen both by yourself, as well as by other members. It covers five major dimensions of your personality and, in addition, three related sub-dimensions ("facets"). Basic and Premium Members only see the results of the main dimensions.
For additional information about the expiration of the service in general, and answers to other questions about ELITESINGLES, see our detailed descriptions on the ELITESINGLES Help page.
III. Data Transfer to Third Parties
When we transmit data in the framework of the provision of the service to other members, this is only in connection with the user name you choose. Under no circumstances do we share with other members direct contact information (such as your name, your address, or your e-mail address). Communication at ELITESINGLES is exclusively done via your internal mailbox so that you can decide for yourself to whom you disclose your contact details. Some data that you specified when creating your ELITESINGLES profile are always visible to other registered users. These data include age, gender, height, ethnicity, religion, occupation, smoking habits and children.
You can decide on the settings on your account, whether you want to continue to have your profile suggested to other members through our matching process.
Personal data will only be passed on to third parties if necessary to provide the service offered (e.g. payment processing for fee-based memberships), and if you have given us your consent or disclosure in accordance with relevant statutory provisions that are required or permitted (e.g. if we have to comply with a request, a governmental investigative or security agency). An overview of possible third parties resulting is available in our Public Register.
In addition to internal ELITESINGLES checks, outsourced partners including Apollo Solutions Ltd., Informatics Park, La Tour Koenig, Pointe aux Sables and Mauritius ("Apollo Solutions") also check uploaded photos of ELITESINGLES members for authenticity to ensure a high quality of service and to protect our members from scammers.
Since the data protection laws outside the EU are generally less severe than in the EU, Apollo Solutions transfers personal data to processors approved by the EU Commission who have standard contractual clauses and are obliged to take all necessary measures to protect personal data according to EU standards. The protection of your personal data is thus completely ensured.
ELITESINGLES uses "cookies" to make your interaction with the platform individually identifiable and optimised. A cookie is a text file that is either stored temporarily in the computer's memory ("session cookies") or saved on the hard drive ("permanent cookie"). Cookies contain information about your previous requests to the appropriate server or information on what offers have been made so far. Cookies are not used to run programs or deliver viruses to your computer. The main purpose of cookies is to provide a tailor-made offer and make the use of the Service as comfortable as possible.
Most browsers are initially set to accept cookies. However, you can configure your browser so that it rejects or requests you to confirm the acceptance of cookies. If you choose to decline cookies, however, this may have the consequence that not all of our offerings are available to you.
ELITESINGLES uses session cookies, partner and affiliate cookies and permanent cookies:
a) Session Cookies are not stored on your hard drive and are deleted when the browser is closed. Session cookies are used for login authentication and to balance the system load. b) Partner and Affiliate Cookies are used if you access our services via an external advertising space. These cookies are used to settle accounts with the cooperation partners and do not contain personal information from you. c) Permanent cookies are used to save your personal settings. This allows for personalisation and improves the ELITESINGLES service, because you are able to find your personal settings again on subsequent visits.
V. Use of Google Universal Analytics
VI. Use of Google DoubleClick
VII. Use of Facebook Social Plugins
ELITESINGLES uses social plugins ("plugins") provided by the social network facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). These plugins are identified by a Facebook logo. If you use a social plugin on an ELITESINGLES site, your browser establishes a direct connection with the Facebook servers. Facebook then transmits the plugin content to your browser, and then integrates it into the website.
Thereby Facebook obtains the information that you have accessed on the corresponding ELITESINGLES page. If you are logged in to Facebook, Facebook can assign the ELITESINGLES visit to your Facebook account. If you interact with the Facebook plugins (e.g. press the "Like" button), the corresponding information is transmitted from your browser to Facebook and stored there. For the purpose and scope of data collection and the further processing and use of data by Facebook, and your rights in this respect and settings options for protecting your privacy, please refer to the privacy policies of Facebook.
If you do not want Facebook to collect data of this kind, we recommend that you log out before your visit ELITESINGLES on Facebook.
VIII. Use of Google+ Social Plugins
IX. Use of Twitter Social Plugins
X. Checking and verification of personal data
In order to protect our customers from people who abuse the ELITESINGLES service, we analyse the platform and consider customer input for plausibility using various automated monitoring tools in addition to the internal monitoring done by our customer care agents. However, ELITESINGLES does not assume responsibility or a legal obligation in doing this. Also, certain character strings or logins of different members, for example, those which originate from the same computer, can result in the blocking of suspicious activity.
ELITESINGLES reserves the right to enforce an automated filtering of messages. Here certain word lists and personally written texts are checked for their compliance with our terms and conditions. For example pornographic or offensive words and texts are automatically matched with customers and blocked. We also try to protect our members from scammers by undertaking anti-scamming checks.
Should a suspicion of abuse of the ELITESINGLES service arise from these checks, the legal consequences for members are listed in the general Terms and Conditions. ELITESINGLES can also prevent the acceptance and delivery of incoming and outgoing messages, if there is high probability that it is a message containing any illegal and / or content in defiance to the terms and conditions. A notice of rejected or non-delivered messages is not carried out.
4. Consent and right to objection
If we use data for a purpose, which by provisions of law requires your consent, we will always ask for your explicit agreement and record your consent. You can revoke your given consent at any time and / or object to future use of your data.
To revoke consent or make an objection a simple message to us is sufficient. For this you can use the following contact information:
Spark Networks Services GmbH
Kohlfurter Strasse 41/43
Fax: +49 30 991 949 5 32
Please note that in case of an objection against the use of certain data, it may be impossible to provide some or all of the services we offer on the ELITESINGLES platform. We are at your disposal for any questions about this.
5. Your right of access, rectification, cancellation
You have the right at any time to receive information about the personal data and settings we store for your account, and to ask these to be corrected or deleted.
Your right to erase data may be limited by legal retention requirements that we need to consider. In addition, courts, law enforcement agencies or other authorities can demand by law to retrieve data or request information.
For information, correction or deletion requests please contact us with your name, your e-mail address and your user name at the following:
Spark Networks Services GmbH
Kohlfurter Strasse 41/43
Fax: +49 30 991 949 5 32
Most of the information that you can see on your account you can change or delete yourself. Please only use this service if it is for information you cannot change yourself.
6. Further information
Every Internet user should be aware that the information provided by them and published online can be accessed and saved worldwide by other Internet users. ELITESINGLES expressly points out to the user that the protection of data transmission in open networks like the Internet according to current technology can never be absolutely guaranteed. Therefore you always need to be aware that you are moving in a public space and please treat your private space responsibly.